User Manual

Every seller has a public storefront. You land on the shop page which shows the seller's banner, logo, description, and product grid.

• Category filters — tap a category chip (e.g. “Clothing”) to narrow the product list. Tap ALL to reset.
• Search — use the search pill at the top to find products by name. Results appear as you type.
• Infinite scroll — keep scrolling to load more products automatically.
• Heart icon — save a product to your wishlist or bookmark the whole shop.

Tap any product card to open its detail page. Here you can inspect images, choose a variant, and add the item to your cart.

• Image gallery — swipe through product images. The selected image is highlighted in the thumbnail strip.
• Variants — if the product has variants (size, color, etc.), pick one from the selector. Price and availability update automatically.
• Quantity — use the stepper to choose how many you want.
• Add to cart — tap the button to place the item in your cart. A confirmation toast appears.
• Save — tap the heart to add or remove the product from your wishlist.

Your cart collects items from one shop at a time. Review, adjust, and place your order from here.

• Quantity — adjust item quantities with the stepper or remove items entirely.
• Discount codes — enter a code and tap Apply. The system validates the code and shows the discount.
• Place order — when ready, tap the order button. The order is created and moves to PENDING status.
• Shipping address — your default address is used. Make sure it is up to date in your profile.

Track every order you have placed. Each order moves through a status pipeline that the seller controls.

• Statuses: PENDING → CONFIRMED → PROCESSING → SHIPPED → DELIVERED. The seller updates the status as they fulfil your order.
• Payment status — Unpaid, Payment Pending, or Paid.
• Detail view — tap an order to see the full breakdown: items, quantities, prices, and shipping address.
• Pagination — orders are shown 10 at a time. Use the load-more sentinel to fetch older orders.

Products you have saved appear in your wishlist. It works like a bookmark list — quick access to items you are interested in.

• View — each saved product shows its image, name, and price.
• Remove — tap the heart icon again to unsave a product.
• Visit product — tap the card to jump to the product detail page.

Bookmark shops you like. The favourite-shops page lists every verified shop on the platform.

• Browse — see all verified shops in one place.
• Visit — tap a shop card to open its storefront.
• An empty state with a bookmark icon appears when no shops have been bookmarked yet.

Every shop has a chat page with two modes: AI assistance and direct seller messaging.

• Shopping AI — an automated assistant that answers product questions using the seller's catalogue and policies. Responses stream in real time over a WebSocket connection.
• Seller chat — send a direct message to the seller. Messages are persisted and the seller sees a conversation in their portal.
• File upload — attach images to your messages (e.g. a screenshot of an issue).

Every shop has a Frequently Asked Questions page curated by the seller.

• Pagination — FAQs load 10 at a time. Scroll to load more.
• Seller-curated — the seller writes and maintains these answers. Check here before reaching out to support.

The Shop page shows the seller's business details and accepted payment methods.

• Contact info — email and phone (when provided by the seller).
• Payment methods — bank accounts, mobile wallets, and other options the seller accepts.
• Description — the seller's own description of their shop.